Frequently Asked Questions

About ICCU

I’m not a member but I’d like to become one; what are the requirements?
You must live or work within 25 miles of any of our 6 branches located in DeKalb, Genoa, Plano, Rochelle, Rockford or Sycamore. You may apply for membership online, or you may visit your nearest branch. Please have a valid ID and $25.00 accessible in order to establish your account.

What’s the difference between a credit union and a bank?
Credit unions are tax-exempt, member-owned and not for profit; banks are a taxable institution owned by stockholders who make earnings off of their customer’s funds. Credit unions are governed by a volunteer board of directors elected by the members of the credit union. Banks are governed by a paid board of directors that is elected by stockholders. Credit unions pass on their extra earnings to their members in various forms, such as higher savings rates, lower loan rates, and lower fees. Banks pay their additional earnings to their stockholders as an investment.

If I move out of the area, am I still able to keep my membership?
Yes - in fact, our motto is, ‘Once a member, always a member’!

How do I change my address?
We prefer you be present to change this information, although you may also call your nearest branch.

Are my funds federally insured?
Yes! Your funds are insured by the NCUA (National Credit Union Administration), through the NCUSIF (National Credit Union Share Insurance Fund), which is backed by the US Government. Your membership is insured up to $250,000, and IRAs are insured up to an additional $250,000. For more information, please contact your nearest branch.

What is ICCU’s mission statement?
We are a member owned financial institution dedicated to providing quality products and services that meet the needs of our members and the communities we serve.

Who can I talk to if I have other questions that are not listed here?
Contact any branch to speak with a Member Service Representative.

What do I need to do if I changed my name?
We will need an updated photo ID. If applicable, you will also need to provide a copy of your marriage certificate.

What do I need to do to add someone else to my account?
The individual will need to be present with you in order to be added onto your membership. They will also need to present a valid picture ID.

Why don’t you ask for my ID?
Your ID was scanned when you opened or were added to the account. Each time we access your membership, we are able to see your photo.

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Savings, Clubs, Checking, CDs and IRAs

Why was my check put on hold? What does that mean and how is it determined?
Holds are placed when a check is written for a large amount, from out of our district/out of state, from an unknown employer, is issued from a credit card company or insurance company, or is handwritten paired with the above reasons. Check holds typically vary from 2 to 9 business days, depending on the check. We are also able to do a special 30-day hold on checks we believe to be fraudulent. Business days indicate Monday through Friday only; weekends and holidays are not included.

I’m going out of state/out of the country for awhile; is there anything I need to do?
Please notify your nearest branch as soon as possible. We will need to know the approximate dates in which you will be gone, and where you will be traveling.

I have a CD maturing; how long do I have to renew it? What if I’m out of town when it matures?
You will have 10 calendar days from the date of maturity to access your CD. After that time, your CD will be renewed for another term. If you are out of the area during the time your CD has matured, you may contact your nearest branch and it can be taken care of for you.

What’s the difference between a Traditional and a Roth IRA?
The main difference is that Traditional IRAs have tax-deferred earnings until the date of withdrawal and may have tax-deductible contributions. Roth IRAs are funded by after-tax contributions.

I have someone else coming in to do a transaction for me, and they aren’t on my account; what do they need to do?
Contact your nearest branch with the name of the individual who will be coming in for you, and the amount you are authorizing them to withdrawal. The individual will need to present a valid picture ID. A note authorizing a withdrawal is also acceptable, although we may contact you by phone for further verification.

I have a Christmas Club; when will my funds transfer?
Your funds will automatically transfer to your savings account on October 1st. If October 1st falls on a Sunday, the funds will be transferred the next day.

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Loans & Credit Cards

I received a letter in the mail about insurance on my secured loan; what do I need to do?
Please fax or bring in a copy of your insurance information to your nearest branch. You may also call your insurance company and request that they fax the information to us. Fax numbers to all of our branches are located on the web site.

I like the rates offered here for a loan, but how can I get a better discount?
The more involved you are as a member with us, the more you benefit! Discounts are offered for active checking accounts, direct deposit and/or VISAs.

I recently paid off a secured loan; where is my title?
Titles are housed in the Sycamore branch, and are processed and sent out to the respective party twice a month.

My receipt shows I have a late charge for an odd amount; is this correct?
Look further! Standard late charges are $25; any other amount is most likely the interest you were charged. If you were not late on your payment, look further to the right on your receipt, you’ll see $0.00 as the late charge amount.

At the end of each month, I see an amount added onto my loan, what is this?
These are the premium charges for the life and disability insurance you accepted upon receiving your loan. The premiums protect you should anything happen to you, involving a disabling injury or death. If you wish to cancel this insurance, you may do so at any time; contact your nearest branch for details.

Do you offer coupon books for loans?
No, we do not, but we do mail out letters monthly in regard to home loan payments. Information on your loan is available on Teller 4500 and online, as well as by calling your nearest branch.

I’m not able to come in but I’d like to apply for a loan – can you still help me?
You may apply for a loan by phone. Contact a Financial Service Officer at your nearest branch to start the process.

I recently paid on my credit card, when will my balance reflect the payment?
Your balance on our system shows your payment immediately, however, the credit card itself will not reflect an updated balance until PBFs are sent out.

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Direct Deposit

Why hasn’t my direct deposit been posted yet? When will it be in?
When your direct deposit is sent to us, it is posted to your account as a batch file. This means that an individual at Illinois Community Credit Union electronically receives your direct deposit, and posts the batch file to the system, resulting in the deposits made in to their specific accounts. It must be a standard business day – weekends and holidays do not apply. Direct deposits are posted between 8:30 and 11:30 each morning.

How soon will I see my direct deposit online?
Transactions will show up immediately after being posted.

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ATM/Debit Card

Why was my debit card declined?
Have you reached your daily limit? If purchases you have recently made have not cleared your account, they will still hold against your daily limit. Have you recently received or made a deposit? Our system updates positive balance files (PBFs) two to three times daily – your deposit may have missed the cutoff of updates. These PBFs will reflect the recent deposit(s) to your account. Are you past due on any loans or negative in your account? Your card may have been temporarily locked by the Collection department due to these situations. If none of these situations apply, please collect the following information and call your nearest branch for assistance. We will need: the card’s expiration date, the exact spelling and listing of your name on the card, the dollar amount of the attempted purchase, and the last five digits of the card.

Why isn’t my ATM balance the same as the balance in my ledger?
Our ATMs are updated two to three times daily with all positive balance files (PBFs) as part of a batch system. These files will reflect your most current balance at that time. Essentially, the ATM will always be slower to reflect your true balance; we recommend you consult a Member Service Representative or your ledger for accuracy.

I forgot my PIN to my debit card – how can I get a new one?
Please contact your local Member Service Representative.

I need to make a large purchase with my debit card but it’s over my daily limit; is there anything you can do?
If you need to make a large purchase with your card and are on a time-restraint, contact your nearest branch to have your daily limit temporarily increased so that you may make the purchase. We will review your account to approve any limit increases.

What are the PBF update times?
Positive balance files (PBFs) are updated at the following times: Monday – Thursday: 10:30 am, 3:40 pm and 6:00 pm Friday: 10:30 am, 3:40 pm and 7:00 pm Saturday: 9:40 am and 1:00 pm.

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Online Access

I have multiple memberships here; how can I transfer online from one account to the other?
You will need to be a primary or joint member on each of the membership in order to view the multiple member numbers when you sign in. If you are primary or joint on a different membership and you are not able to view multiple memberships, please contact a branch near you.

I’m having problems getting to my account online; what are some troubleshooting tips?
Do you have a pop-up blocker? This will prevent the next screen from opening.
Have you deleted/disabled your cookies? This will cause you to re-enter all of your information upon logging on.

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Teller 4500

I’m using Teller 4500 for the first time; how do I access my account information?
Dial 815-899-4500. Enter your member number, and press pound. Example: 12345#. Then enter your access code. For first-time users, this will be the last four digits of the primary account holder’s social security number. Press pound. The automated recording will ask you for a service code. Enter 0# - this will list all available options. Please note, once you are familiar with this service, you will no longer need to listen to the recording in its entirety – you can simply interrupt it with your selections. At any branch, there are detailed Teller 4500 brochures to assist you, as well as a link on the web site with more information.

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Fraud

I have a suspicious check from money owed to me and a letter that came in the mail with it; what do I do?
Do not deposit it! Contact the police and file a fraud report. You may also bring the information you received in to your nearest branch. Consult our Education tab on the web site for more information.

What do I do if there has been fraud on my account?
If there are unauthorized charges on your account, contact the merchant immediately to attempt to resolve the issue. If the issue is still not resolved, contact the police and file a report – obtain a copy of the police report. Visit your nearest branch, bring the copy of the police report and complete a Cardholder Dispute Form.

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Less Than Perfect Credit

I know my credit score is low, am I still eligible for services?
Most likely yes – everyone’s credit is situational, but we are here to help. We can provide credit counseling, and we also have services and loans specifically created to assist those who are working on rebuilding their credit. See your nearest branch for more details!

Do you offer credit counseling?
Yes, we do. We can explain credit bureaus, what makes up a credit score, how to improve your score and how to consolidate or lessen your debt.

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For Sale

I saw repossessed vehicles at the DeKalb branch; where can I get more information?
Contact Rob Nelson in our Sycamore Branch at 815-991-2028.

Where do I inquire about foreclosed homes?
Contact Karen Swanson in our Genoa Branch at 815-217-0153.

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Miscellaneous

What is the routing number?
Our routing number is 271989714.

What are the wiring instructions?
Direct the incoming funds to be transferred to:
Receiving Institution ABA: 271987635
Receiving Institution Name: Alloya Federal Credit Union
Receiving Institution Address: 4450 Weaver Parkway
Receiving Institution City and State: Warrenville, IL 60555-3926
For further credit to:
Name: Illinois Community Credit Union
ABA: 271989714
Address: 508 West State St.
City, State, Zip Code: Sycamore, IL 60178
For final credit to:
Name:
Account Number:
Street Address:
City, State, and Zip Code:

How long does it take for a wire transfer to process?
Depending on the day the wire was processed, it may take a few days. Wires are processed in the order in which they were received. Holidays and weekends are not considered business days.

I’m receiving information about life insurance in the mail; what is this?
We never release your personal information to outside companies, however, due to our partnership with CUMIS (CUNA Mutual Insurance Society), free accidental death and dismemberment insurance is offered to you. CUMIS also offers various beneficial insurance plans for a discounted rate, which is the information you receive in the mail. If you would like to opt out of this service, please call your nearest branch to be assisted. For more information, you may call the following numbers. For life insurance, call: 800-356-6006. For homeowner’s and auto insurance, call: 888-380-9287. For MRC assistance, call: 888-751-2704.

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