The Teller provides lobby/drive-in account services to members by receiving deposits and loan payments, cashing checks, making withdrawals, keying deposits, recording night and mail deposits, selling cashier's checks, answering member questions in person and on telephone and referring members to other Credit Union services.
CALL CENTER/MEMBER SERVICE SUPERVISOR
The Call Center/Member Service Supervisor must have a comprehensive knowledge of all credit union products and services. He/she will be responsible for supervising, scheduling, and training Call Center personnel and assumes responsibility for all training aspects of new call center personnel. He/she is responsible for ensuring information and member service support is provided and ensuring the highest quality of service in a pleasant and efficient manner. He/she will also be responsible for the handling of transaction requests, trouble-shooting and disputes.
CALL CENTER/MEMBER SERVICE REPRESENTATIVE
The Call Center/Member Service Representative will be responsible for providing information and member service support by phone, concerning the credit union products and services ensuring the highest quality of service in a pleasant, professional and efficient manner. He/she will handle various transaction requests, troubleshooting and disputes. He/she must maintain a comprehensive knowledge of all credit union products and services.
Please email your resume to Human Resource Manager, Gwenn Bosshardt, at Gwenn.Bosshardt@ilcomcu.org